Edwin Hoffman en Arjan Verdooren - Diversity competence

8.4 The micro-institutional context

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8.4.1 Meetings

8.4.2 Participation in meetings 8.4.3 Decision-making and meetings

8.4.4 Confirming agreements and decisions in writing

8.4.5 Time

8.4.6 The seating arrangement

8.4.7 Business cards

8.5 Core reflections on Organization

8.6 Study assignments

9

The TOPOI area Intentions: motives

Introduction

9.1 All behaviour is communication: you cannot not communicate 9.1.1 Inner side and outer side: intentions and effects 9.2 The hypothesis of the best: behind every behaviour there is positive intention 9.2.1 When positive intentions are difficult to recognize 9.3.1 The stability layers in cultures as a way to ground emotions 9.3.2 The value orientations of Florence Kluckhohn and Fred Strodtbeck 9.3 What motivates people?

9.4 Recognition, rejection and disregard

9.4.1 Recognition 9.4.2 Rejection 9.4.3 Disregard

9.5 Common sense and intentions 9.6 Core reflections on Intentions

9.7 Study assignments

10

TOPOI interventions

Introduction

10.1 Deculturalize and normalize 10.2 Involvement, attention and trust

10.2.1 ‘Reading the air’ 10.2.2 Active listening

10.2.3 Empathy