Edwin Hoffman en Arjan Verdooren - Diversity competence

4.5 Interpersonal communication: content, relationship and common sense 4.5.1 Common sense as collective experiences 4.5.2 Common sense as prejudice and stereotype 4.6 Interpersonal communication: a circular process

119 121 123 123 125 128 130 135 137 138 139 141 142 144 146 146 147 147 149 150 151 152 153 155 156 159 160 161 162 162 163 164 165 165 167

4.7 The TOPOI model

4.8 The TOPOI model in a scheme

4.9 Applying the TOPOI model to a practical situation

4.10 Study assignments

5

The TOPOI area Tongue: verbal and non-verbal language

Introduction

5.1 Context

5.1.1 Contextual cues

5.1.2 High-context and low-context communication

5.2 Verbal and non-verbal language

5.3 Verbal language

5.3.1 Importance of native language 5.3.2 Speaking in the native language 5.3.3 Awareness of language positions 5.3.4 International English 5.3.5 Language transfer 5.3.6 Pronunciation and accent

5.3.7 Vocabulary

5.3.8 Denotative and connotative meaning of words

5.3.9 Translation and connotation

5.3.10 Interpersonal verbal communication styles

5.3.11 Implicit language

5.3.12 Meanings of ‘yes’ and ‘no’

5.3.13 Humour 5.3.14 Topics

5.3.15 The principle of cooperation in a conversation

5.3.16 Turn-taking

5.3.17 Giving verbal attention: backchannels

5.3.18 Forms of address

5.3.19 Politeness

5.3.20 Email communication